Return & Refund Policy

We hope you love your purchase but if you don't, we've made the return process easier now to allow for a hassle-free online shopping experience!

Return Process:

Step 1: Initiate the Return Request,please contact our customer service team at creativewalmart@163.com within 30 days of receiving your order.

Step 2: After receiving your email with the exchange/return request, our customer service representatives will send the exchange/return instructions back to you via email. Please follow the instructions to process the exchange/return.

Step 3: Once your return request has been approved, pack the products to be returned for mailing through the return address provided by us.

Refunds:

We'll email you once processing your refund or exchange and the refund will be issued to your original payment method.

You will receive a refund within 5 business days. (If no refund is received within 7 days, please contact us via email)

Please Note:

Please do not send your item(s) to the sender's address listed on your package. This is not the return address and will delay the processing of your return & refund.

We reserve the right not to process the refund if they are returned in unacceptable condition.

Contact Us:

If you have any further questions, please contact our customer services at creativewalmart@163.com .